RentBond FAQs 

If none of the following Frequently Asked Questions answer your question, simply get in touch with Rent.com.au by calling 1300 736 810 or emailing rentbond@rent.com.au

What is RentBond?

RentBond is a rental bond loan. It’s a way for tenants to pay their rental bond, 2 weeks’ rent in advance, and any other moving costs, via a personal loan that is repaid over time.
RentBond is provided in partnership with Fair Go Finance. When you apply for RentBond, we’ll be referring you to Fair Go Finance who will take your application and support you through the life of the loan.

How much can I apply for?

A RentBond loan can range from $500 up to $10,000. 

How does it work? 

Step 1: Start your application at www.rent.com.au/rentbond

Step 2: You will be asked to complete your application online with details including details of your income and expenses.

Step 3: If approved for RentBond, you'll be presented with your loan agreement online. Once you have accepted the agreement, your loan proceeds will be paid to your agent or to your nominated bank account. You can then use those funds to pay your bond, 2 weeks rent in advance or any other moving costs.

Step 4: That's it. We'll deduct your instalments until the bond has been repaid.

 Can I get pre-approval for the bond? 

You can apply and get conditionally approved for RentBond before you're moving. When you're ready to move and need the funds, you'll be asked to complete your conditionally approved application.

 What interest rate is charged?

This depends on the amount you borrow. Loans up to $2000 are interest-free but come with an establishment fee and a monthly fee. You can use the repayment calculator on this page to calculate the total cost of the loan over various terms.

 Are there any other fees and charges?

If you dishonour your monthly repayment, you will be sent an SMS and email providing you access to the customer portal to help you manage your repayments. If you make up any arrears within 48 hours, no fees will be charged. If you are unable to make a repayment, a fee of $35 will be charged to your account. 

 Can I use RentBond if I have already paid my bond?

If you have paid your bond but you require assistance for your other moving costs, then you can definitely still apply for RentBond.

 Can I use RentBond with any Agent or private landlord? 

Yes, you can apply for RentBond for any rental property.  

 Can I pay my rent, letting fees or holding deposit with RentBond? 

Yes, you can apply for a RentBond loan to cover any moving costs such as your bond, your rent in advance, or other moving costs. 

 Will I receive the funds directly?

Depending on your individual requirements, we can either pay the bond directly to your agent or the relevant bond authority, or we can pay it directly to your nominated bank account. We’ll ask you for details on how to pay your loan proceeds as part of the application process. 

 How do I get my bond back later when I end my lease?

Your bond is returnable to you from the Property Manager or landlord as per normal. Your RentBond contract is not tied to your lease.

 Who is Fair Go Finance?

Fair Go Finance is Rent.com.au's personal finance partner. Find out more about Fair Go Finance.

APPLYING FOR RENTBOND

 How long does it take to get approved? 

RentBond is a 100% online application process which should only take 5 minutes to complete. Once submitted, you'll receive an initial assessment on screen right away. If you receive conditional approval, you'll be asked to complete a few more steps to proceed.

If you've provided everything we need, your loan funds could be paid to your property manager or to your bank account the same or next business day.

 What happens once my application is accepted? 

Once your application has been completed and you've received conditional approval, we'll send you a code to your phone via SMS – you just need to enter this into the application screen to accept and proceed. Your loan will then be processed either the same day or the next business day, and paid directly to your property manager or nominated bank account.

 How long does it take for the loan to be paid? 

Once your application has been formally approved your loan will then be processed that day and paid directly to your agent or to your nominated bank account.  

If we’re paying a bond directly to an agent on your behalf, we will notify the agent that the funds have been transferred. 

If we’re paying the bond directly to the bond authority, you need to allow 24 to 48 hours for the bond authority to acknowledge receipt.

 If I apply for RentBond, will it show on my credit file? 

Yes, part of the RentBond assessment process is a credit check.

If you’re worried about your credit history or you know you have a bad credit record, check out this article on what you can do to fix your bad credit. https://www.fairgofinance.com.au/about-us/news-and-blogs/what-can-i-do-to-fix-my-bad-credit/

 Who can I contact for more information about RentBond? 

You can contact either Rent.com.au, or Fair Go Finance. Our contact information is below.

Rent.com.au 1300 736 810 rentbond@rent.com.au Monday – Friday, 6am – 5pm AEST

Fair Go Finance 1300 324 746 Monday – Friday, 8.30am – 6.30pm AEST Saturday, 10am – 2pm AEST

 
REPAYMENTS

 How long do I have to repay? 

Loan terms will vary depending on the amount that you borrow. You can apply for a loan term that suits you, and we’ll discuss your options with you once your loan has been approved. 

 Can I pay my RentBond out early? 

Yes. You can pay out the outstanding balance inclusive of any fees and charges on any day you wish. You can rest assured there are no penalties or charges for paying out your loan early. 

How can I find out the payout figure? 

You can contact our partner Fair Go Finance on 1300 324 746 and request a payout statement.

 What do I do if I can’t make a repayment? 

Any time you're having problems with repayments, or any other issues, please call the team at Fair Go Finance on 1300 324 746. They're there to help you.

 What happens if I dishonour a repayment? 

If we try to debit your account for the repayment and you have insufficient funds, you will be sent an SMS and email providing you access to the customer portal to help you manage your repayments. If you can make up any arrears within 48 hours, no fees will be charged. If you are unable to make a repayment, a fee of $35 will be charged to your account.

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