RentBond, Rent.com.au’s bond finance solution for renters has changed to make securing your next rental property easier.

Behind the scenes

Ongoing feedback from our customers reveals a key insight: One of the biggest struggles Renters face in the moving process is coming up with funds to cover the bond, rent-in-advance and other moving costs,  especially when a tenant’s bond is still to be returned from their previous rental.

With that in mind, we developed RentBond, a fast and simple solution to pay your bond, or any of your moving costs. 

“What is RentBond?” 

RentBond is a loan service created just for renters, to help with the costs of moving home. You can apply to borrow any amount up to $10,000 to cover your bond, rent in advance or any other moving expenses. The loan is then repaid over the term of your lease. 

The application for RentBond only takes a few minutes, and in most cases you’ll receive a response immediately. Once approved, the loan proceeds will be paid directly to your agent (for bonds or rent) or directly to your nominated bank account. 

Check out the FAQs section on our RentBond page or let me know if you’d like any more information. 

 

2 weeks in advance (eg. Can I borrow two weeks’ rent in advance?)

Yes, with RentBond you can apply to borrow funds for any moving costs, including your rent in advance, the rental bond, or other moving expenses. 

Just follow the process on our RentBond page to get started. 

 Private landlord or aggregator (eg. Can I use RentBond with a private landlord?)

 If you’re renting through a private landlord, RentBond is available to help you with your moving costs, including your bond and rent in advance. If your application is successful, we will transfer your loan proceeds directly to your nominated bank account. 

Be sure to get a receipt when you lodge your bond and pay your rent in advance. 

Credit checks (eg. If I apply for RentBond will it show on my credit file?)

Yes, part of the RentBond assessment process is a credit check.  

 Approval time (eg. How long does it take to get approved?)

RentBond is a 100% online application process which should only take 5 minutes to complete. Once submitted, you’ll receive an initial assessment on screen right away. 

If you receive conditional approval, you’ll be asked to complete a few more steps to proceed. 

If you’ve provided everything we need, your loan funds could be paid to your property manager or to your bank account the same or next business day. 

 Post-application (eg. What happens once my application is accepted?)

Once your application has been completed and you’ve received conditional approval, we’ll send you a code to your phone via SMS – you just need to enter this into the application screen to accept and proceed. 

Your loan will then be processed either the same day or the next business day, and paid directly to your agent or to your nominated bank account.  

 
Processing time (eg. How long does it take for the bond to be paid?)

Once your application has been completed and you’ve received conditional approval, we’ll send you a code to your phone via SMS – you just need to enter this into the application screen to accept and proceed. 

Your loan will then be processed either the same day or the next business day, and paid directly to your agent or to your nominated bank account.  

If we’re paying a bond directly to an agent on your behalf, we will notify the agent that the funds have been transferred. 

If we’re paying the bond directly to the bond authority, you need to allow 24 to 48 hours for the bond authority to acknowledge receipt.

 
Application info required (eg. What information will I need to apply?)

You’ll be asked to provide the following information when you apply: 

  • Your personal contact details
  • -A form of identification – either a driver’s license or Medicare card
  • -3 months’ bank statements – you can use our free service online to access these instantly during the application process
  • -You may also be asked to provide an additional document like a payslip or a utility bill
  • Details on how you would like the loan proceeds to be paid. This may include any BPAY details that your agent has provided (if the loan is being paid directly to the agent on your behalf) 

 Interest rates, fees (eg. What’s the interest rate? What are the fees?)

Rates and fees will vary depending on the size of the loan you’re applying for. 

Loans up to $2000 are interest-free but come with an establishment fee and a monthly fee. You can use the repayment calculator on this page to calculate the total cost of the loan over various terms.

Payment frequency (eg. Can I pay weekly?) 

You can choose weekly, fortnightly or monthly repayments. Usually we will align your repayments to your pay cycle, so you don’t get caught short when a payment is due. 

 Pre-approval (eg. Can I get approved before I apply for a new rental?) 

Yes, you can complete an application through to the approval stage if you would like to. When you find your new rental, you could then let us know how you’d like the funds to be disbursed. 

Property listing (eg. I can’t find my property on your site) 

It’s possible your property is not listed on Rent.com.au. Just enter your address manually and you can continue with the application process. If you get stuck, give us a call on 1300 736 810. 

Non-RentBond agent (eg. My agent won’t accept RentBond)

If your agent has told you they won’t accept payment from RentBond, that won’t stop you from applying. Once you’re approved, we’ll pay the loan proceeds directly to you, instead of the agent, and then you can make the payment to the agent. 

 
Declined application (eg. Why was I declined?) 

We do understand how frustrating a declined reply can be. 

There are a number of reasons why an application may be declined, including your credit history, your income, or your overall affordability.

Usually our finance partner, Fair Go Finance, will provide some further information about why an application was declined. If you didn’t receive any reason for the decline, I suggest you give them a call on 1300 324 746, quoting your loan ID. 

If you run into any issues, please let us know. 

 Early payout (eg. Can I pay my loan out early?) 

Yes, you can pay your loan out at any time without penalty. In fact, the sooner you pay off your loan, the more money you will save. To get a payout figure, please call Fair Go Finance on 1300 

324 746. 

 Contact finance company directly (eg. I am going to miss a payment)

Hi, You will need to contact our finance provider, Fair Go Finance, directly for that information. You can call them on 1300 324 746. They will be able to assist you with any questions relating to your RentBond contract.  If you run into any issues, please let us know!

 Contact Rent (eg. Who can I contact for more information about RentBond?)

You can contact Rent.com.au, on 1300 736 810. We’re open 

Monday – Friday, 6am – 5pm AEST

 NSW applicants (eg. My agent gave me BPAY details for Rental Bonds Online) 

If you're renting a property in New South Wales (NSW), you have the option to pay your bond directly to your agent, or through the Rental Bonds Online (RBO) service provided by NSW Fair Trading. Depending on which option you use, the RentBond process will vary slightly.

Payment directly to your agent You can request to pay your bond directly to the agent. If the agent agrees, simply complete the RentBond process and we will contact the agent to obtain details to transfer the funds. Your bond will be paid to the agent either the same day, or the next business day.

Payment to Rental Bonds Online If your agent requires you to use the RBO service:

You will receive an email from your agent with a link to the RBO service.

  • Follow the steps on the RBO site until you reach the payment section.
  • Select BPAY as your payment method.
  • A BPAY advice slip will be generated with a Biller Code and Reference number displayed. You will need these numbers for your RentBond application.
  • Complete your RentBond application, and in the field marked BPAY, enter the Biller Code and Reference Number.
  • Follow the prompts to complete the RentBond process.
  • Once your application is approved, we will arrange payment of your bond using the BPAY details you provide.
  • Please note that RentBond payments made using BPAY may take up to 2 business days to be acknowledged by Rental Bonds Online.

 

 

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